Do I have to be a business or in wholesale to buy here?No, you don’t have to be a company or business. Anyone (including private individuals) can register for free and start ordering right away. After all, anyone can re-sell large volumes of these electronics on eBay or Yahoo Stores and make great profits without being a company!
If you are not representing a company, and you are wondering what to put in the “company” field of the registration page, just put in any username that

Can I order online 24 / 7 ?

Yes.
China is GMT+8hrs. Orders and payment details are subject to a human check, so will be processed in one working day, starting from 9am Chinese time.
During Christmas and Chinese public holidays we will notify customers of any delays likely to be incurred.

If you are experiencing problems accessing the website, please try again a little later, as a temporary delays in service might be experienced at times of high internet traffic.

What steps should I follow for online ordering?

Please view our introduction, which shows you briefly how to order online:

http://www.ecido.com/blog - FAQ´s

Simply put, the ordering steps you need to follow are as follows:

1- Register for free

2- Login to the shop system

3- Search or browse products, and if you wish to buy them, type in the quantity and click “Add to cart”. You can add just one piece if you want. You can remove them later or adjust the quantities if you change your mind.

4- Products you’ve added to your shopping card are saved there while you look at more items. Your cart is even saved for next time if you log out or accidentally close your browser.

5- In your shopping cart, you can adjust quantities or remove items to get a new sub-total. Please click “update” after each change to refresh the sub-total.

6- To find out the total price including shipping, click “Check Out” (blue link at the top right of the page, or button in the “Your shopping cart” window).

7- The first checkout page is “delivery information” which enables you to view different delivery options. Choose one and in the box “Add comments” you can add special instructions about the delivery, e.g. the declared value of the package that you wish for customs purposes.

8- The second checkout page is “payment information”. Change your billing address here if you are delivering to someone else’s address. Choose whether you want to pay by Paypal or Bank Transfer. Click continue to see a final summary of your order.

9- The third checkout page is “confirmation” – your order is not submitted until you click “confirm order” on this page.
IMPORTANT: if you are paying by Paypal you MUST click the link after going through the Paypal site process, that will bring you back to the Chinavasion page to give you a final confirmation of receipt.

10- We will begin processing your order when payment is received. When processing begins you will receive an email notification. You will receive another email notifying you when the goods are dispatched, including a courier tracking number. If you think the processing is taking too long, please send us an email to enquire about the process of your order.

How can I remove an item from the cart?

Select the checkbox for “Remove” to the left of each product and click “update”.

How do I know the total cost of the order including shipping?

You need to register an account (free), and be logged in to preview shipping options within the checkout process. You will see the total prices and shipping costs before you place an order. You can cancel or make changes at any time during the checkout steps.

How do I know my order has been received?

You will receive an automatic notification to your registered email address that your order has been received. If you believe you have made an order, or have actually submitted payment, but you have received no confirmation emails, please email us to enquire on your order status.

I placed an order and I submitted payment, but now I’ve changed my mind about something!

Please email us to request a change or cancellation as soon as possible after placing the order.

I placed an order but I haven’t submitted payment yet – and I’ve changed my mind about something!

We won’t start processing the order until payment is received. Please email us to cancel the order and start a new order.

I disconnected / my computer crashed in the middle of the order process – has my order gone through?

If you received a confirmation, your order is OK. If not, it’s likely your order wasn’t completed. Log in again and see if your cart still has items in it. If you think the order did go through but you didn’t get notification, or you sent payment without completing the ordering process, please email us with clear details of who you are and what you did so we can help you with your order progress.

When I order online can I add special notes or specifications about the products?

Yes, please add comments about packing (e.g. for customs declarations) on the “Delivery Information” page of the checkout process.
After placing an order you can log in, go to “My Account”, and click “View the orders I have made”. Inside the orders page you will be able to submit queries to Chinavasion or give us special instructions. Alternatively use the After Sales Support Enquiry Form.

Can I order by email, fax, or telephone?

Please order online by logging in and using the shopping cart system. It is faster and makes it possible for you to track your orders and order history. Another important reason is that we believe the safest way for you to send us payment details is through the secure online system.

If you are experiencing problems with the website, or you are a sworn technophobe, please email us with your order and we will enter it in the system for you and give you instructions how to pay.

Please use the website to get order quotes.

Can I place advance orders?

Yes. Please email or fax us.

How can I cancel or modify an order?

Please contact us by fax or email as soon as possible. We will get back to you ASAP to confirm we have received your instructions.